AMERICAN GIRL HEROES WITH HEART CONTEST
FREQUENTLY ASKED QUESTIONS
While the Official Rules outline the complete details of this promotion, your question may already be answered below.
- Q. What are the prizes for this promotion?
- A. The winner’s hero receives a customized American Girl doll that looks just like them, and the nominator receives a $200 American Girl gift card.
See the Official Rules for complete details. - Q. How many times can I submit a nomination?
- A. You may submit one Hero nomination.
- Q. How many prizes could I win?
- A. There is a limit of one prize per person.
- Q. How will I know if my nomination won the grand prize?
- A. The grand prize winners will be announced on or around July 10, 2020. The winner will be notified via email from the contact information provided upon registration. Once the winners are confirmed and prizes are fulfilled, an official win list will be posted. A direct link to this list can be found in the Official Rules.
- Q. I got a message that I've already submitted a nomination, but I haven't. What should I do?
- A. Make sure you are visiting https://americangirl.promo.eprize.com/hero/ directly rather than a bookmarked page in your browser. Also, please try to clear cookies and cache on your internet browser.
- Q. I think I'm having technical issues. What should I do?
- A. Sometimes it's a simple thing like updating your browser. Check to be sure that you have a modern version of Chrome, Internet Explorer, Firefox, or Safari. Also, you may want to check your browser preferences section to be sure JavaScript is enabled. Clearing your cache and cookies also helps in this instance.
- Q. I have recently updated my email address. Can I change my registration information for this promotion?
- A. We apologize for any inconvenience, but due to the number of entries we receive in each promotion, we are unable to change registration information. If you do win a prize during the promotional period and your contact information does change, contact customercare@helloworldfulfillment.com and provide your updated information.
Please Note: We cannot guarantee that we will be able to accommodate your request. - Q. Why can't I use my P.O. Box address to register or claim my prize?
- A. Your home address allows us to identify your residence for eligibility purposes.
- Q. When will the essay contest winner be notified?
- A. The winner will be contacted on or around July 10, 2020. The winner will be notified via the contact information provided upon registration.
See Official Rules for complete details. - Q. What are the guidelines for submitting a photo?
- A. The photo must be in .jpg, .jpeg, .png, .gif, .tiff, .tif, .bmp, or .pdf format and must not exceed 5MB in size.
Read the Official Rules for complete details. - Q. What are the guidelines for submitting an essay?
- A. The essay submission must be written in English and must not exceed two hundred fifty (250) words.
Read the Official Rules for complete details. - Q. Can I change the essay I uploaded?
- A. Essays cannot be modified or deleted once they are submitted for any reason.
- Q. How do I access the contest via my mobile device?
- A. To access the contest from your mobile device, visit https://americangirl.promo.eprize.com/hero/ on your mobile device.
- Q. I still have questions. Who can I contact?
- A. Please send an email to customercare@helloworldfulfillment.com for assistance.